Dulux Promise

We promise our paint will give you the perfect colour with a uniform finish and the coverage stated, or we’ll replace it.

We recognise that choosing the perfect colour isn’t easy. Therefore, if you don’t love the colour we will replace it under the Dulux Promise.

When you paint a wall, you want a good finish. Our paints will give you an even uniform finish without patchiness.

You can be confident in the covering power of our paints. Our paint will give the coverage stated in our product information.

How to claim

Step one

Email: duluxpromiseireland@akzonobel.com Post: : Dulux Paints Ireland, Unit J South City Business Park, Tallaght, Dublin 24, D24YK25

Step two

A clear copy of your itemised receipt or invoice showing the details of the selected product that you have purchased, the date of the purchase and the price paid for the selected product;
A short description of the issue with the colour, the finish or the coverage stated on the selected product;
The eircode of the address at which the selected product has been applied;
A photograph of the wall(s) painted with the selected product;
The batch number that is printed on the can;
Your name and home address where you would like the voucher sent.

Step three

Upon validation of the claim, a voucher for the replacement product will be sent to you by post within 28 days.
The voucher will be redeemable at participating retailers for 6 calendar months following the date of issue.